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Descriptive Study of Biological Stress and Perceived Stress at the Center 15
Sponsor: Centre Hospitalier Régional Metz-Thionville
Summary
The purpose of this study is to describe biological stress (cortisolemia) and perceived stress in Emergency Call Center Operators and Doctors while processing a center 15 call.
Official title: Descriptive Study of Biological Stress and Perceived Stress in Call Regulation Operators and Doctors When Processing a Call at the Center 15
Key Details
Gender
All
Age Range
18 Years - 70 Years
Study Type
INTERVENTIONAL
Enrollment
40
Start Date
2014-03
Completion Date
2016-06
Last Updated
2026-06-24
Healthy Volunteers
Yes
Conditions
Interventions
salivary sampling by a biomnis swab
Each call operator will have a series of salivary sampling taken when assigned to call reception, to the unit deployment station and to the assessment station. Only one sampling will occur to doctors who are assigned to a single workstation. Sampling will be taken every 15 minutes during one hour and half and one last sample will be taken 2 hours after the call. To improve interpretation of the results, a series of control-samples will be taken among the call operators and doctors during a day off and not during a security break. There will be 4x8 samples taken for each call operator and 2x8 samples per doctor. They will also be frozen at a temperature of -4°C and sent to the laboratory of the CHR Metz Thionville.
Locations (1)
Centre Hospitalier Régional Metz Thionville
Metz, France