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Virtual White Boards for Patient Satisfaction
Sponsor: Brigham and Women's Hospital
Summary
Communication with patients on their clinical status is important in delivering care in the emergency department. During times of high volume or complex patients, there may be lapses in communicating with patients about their hospital course or plans of action. These miscommunications may be enhanced during the current COVID-19 pandemic as there is minimized in-person interaction with patients in order to conserve personal protective equipment and decrease the risk of disease transmission. This study utilizes a virtual white board to deliver updates to patients about the status of their emergency department stay.
Official title: Improving Patient Satisfaction Through Information Display Using Virtual White Boards
Key Details
Gender
All
Age Range
18 Years - Any
Study Type
INTERVENTIONAL
Enrollment
100
Start Date
2021-01-25
Completion Date
2021-07-01
Last Updated
2026-07-17
Healthy Volunteers
No
Interventions
e-ink screen
A virtual display screen developed by e-ink that displays patient status, basic demographics, care team information, pending tests and anticipated disposition
Treatment as usual
Treatment as usual in the emergency department with communication of testing results, imaging and disposition by the primary clinical emergency department team.
Locations (1)
Brigham and Women's Hospital
Boston, Massachusetts, United States