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An Evaluation of the WHO QUAlityRights Program
Sponsor: GCS-CCOMS
Summary
The World Health Organization's (WHO) QualityRights (QR) program offers assessments and recommendations to help mental health facilities, on a voluntary basis, improve their care practices towards better respect of the rights of service users. The aim of this study is to evaluate the QR program in a French national context. The main questions it aims to answer are: * Does the QR program improve perceived satisfaction with care among mental health service users? * What are the implementation procedures of the program? * What is its budgetary impact? Researchers will compare the QR program intervention with usual practices.
Key Details
Gender
All
Age Range
18 Years - Any
Study Type
INTERVENTIONAL
Enrollment
1800
Start Date
2024-06-17
Completion Date
2027-10
Last Updated
2025-12-04
Healthy Volunteers
No
Interventions
WHO QualityRights program
The WHO's QualityRights program involves an assessment, called observation, of mental health care services by an ephemeral multidisciplinary team, which provides feedback and recommendations for improving care practices. The observation team, trained in the QualityRights (QR) methodology, includes mental health professionals, researchers, legal experts, and management staff from mental health organizations. Each team always incorporates at least one expert by experience and one informal caregiver or family member. Participation in the program is voluntary and initiated at the request of healthcare facilities. The observation is structured into three stages: 1. Site preparation 2. On-site observation 3. Restitution of observation report and follow-up
Locations (10)
Public mental health establishment of Lille Metropole (59G09/G10)
Armentières, France
Public mental health establishment of Lille Metropole (59G20)
Armentières, France
Hospital Centre of Erstein
Erstein, France
Psychotherapeutic Center of Nancy
Laxou, France
Hospital Centre Drôme Vivarais
Montéléger, France
Hospital Care Center of Nanterre
Nanterre, France
Hospital Centre Sainte-Marie Nice
Nice, France
Hospital Center of Plaisir (78G16)
Plaisir, France
Hospital Center of Plaisir (78G18)
Plaisir, France
Hospital Center of Candélie
Pont-du-Casse, France