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Research on the Application of CARE Combined With AIDET Nurse-Patient Communication Model in Implementing Service Remediation in Outpatient Clinics
Sponsor: Bao Yan
Summary
CARE (C: connect, A: apologize, R: repair, E: exceed) is a standard service recovery communication mode in medical services. However, clinical nurses found it hard to follow because it lacked essential communication guidance. The AIDET mode (A: acknowledge, I: introduce, D: duration, E: Explanation, T: thank)， which offers such guidance, might be combined with CARE to form a new mode. This study aims to verify the effect of integrating CARE and AIDET on outpatient nurses' service recovery.
Official title: Research on the Construction and Application of a New Model of Outpatient Nurse-Patient Communication Based on CARE Combined With AIDET and Service Recovery Theory
Key Details
Gender
All
Age Range
Any - Any
Study Type
INTERVENTIONAL
Enrollment
75
Start Date
2025-02-19
Completion Date
2025-12-31
Last Updated
2025-05-13
Healthy Volunteers
Yes
Conditions
Interventions
CARE & AIDET communication mode
The new communication mode, which incorporates fundamental communication principles (AIDET) and service recovery strategies (CARE)
CARE communication mode
CARE (C: connect, A: apologize, R: repair, E: exceed) is a standard service recovery communication mode in medical services.
AIDET communication mode
AIDET is a nurse-patient communication mode that contains essential communication principles. Each letter represents a step for communication: Acknowledge, Introduce, Duration, Explanation, and Thank. It describes in detail the application and characteristics of the primary language in communication, logical and procedural.
Locations (1)
The fourth affiliated hospital,Zhejiang University school of medicine
Yiwu, Zhejiang, China