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Preoperative Outreach to Improve Surgical Attendance
Sponsor: University of California, San Francisco
Summary
This study aims to evaluate the impact of reminder call intervention on no-shows for urologic procedures in patients identified to be high risk for no-showing. Patients scheduled to undergo a urologic procedure will be randomized into two groups: the intervention group, who receives a series of reminder calls and text messages about appointment details and patient questions prior to the procedure date; and the control group, who receives standard care only. Secondary outcomes include rates of patient re-scheduling and healthcare utilization.
Official title: Reducing No-Shows in High-Risk Urology Patients Through Enhanced Preoperative Outreach
Key Details
Gender
All
Age Range
18 Years - Any
Study Type
INTERVENTIONAL
Enrollment
68
Start Date
2026-06
Completion Date
2026-12
Last Updated
2026-06-12
Healthy Volunteers
No
Conditions
Interventions
Preoperative Outreach
Participants will receive enhanced preoperative outreach consisting of reminder phone calls 7 days, 3 days, 1 day, and on the day of their scheduled urologic procedure, in addition to standard care. Calls will review appointment details, address patient questions, assess barriers to attendance, provide text-based communication access, and facilitate referral to social work when appropriate.
Locations (1)
University of California, San Francisco
San Francisco, California, United States