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Behavioral Health Initial Intake Outreach
Sponsor: Geisinger Clinic
Summary
The goal of this study is to help patients get seen sooner for behavioral health appointments by informing them about group therapy options, which allow more patients to be seen at once, often more quickly than 1:1 therapy. We will test whether messages describing the benefits of group therapy might encourage more patients to sign up for group therapy, thereby shortening patients' time to beginning therapy.
Official title: A Randomized Controlled Trial of Patient Messages Before Behavioral Health Intake Calls to Increase Group Psychotherapy Uptake
Key Details
Gender
All
Age Range
18 Years - Any
Study Type
INTERVENTIONAL
Enrollment
6200
Start Date
2026-08-20
Completion Date
2028-03
Last Updated
2026-08-27
Healthy Volunteers
No
Conditions
Interventions
Pre-intake appointment informational messages
Informational messages delivered through MyChart or text message before a scheduled behavioral health intake call. The MyChart messages explain that the intake call is a one-time appointment to determine the most appropriate treatment plan, describe potential benefits of group psychotherapy, and provide a link to additional educational information about group therapy. Patient instructions with the same information added to the appointment within MyChart. Patients who do not have MyChart but can be sent text messages will get brief text messages with a link to MyChart to view patient instructions with information about group therapy.
Locations (1)
Geisinger Clinic
Danville, Pennsylvania, United States