Clinical Research Directory

Patient Care Pathway and Factors Influencing Their Choice to Consult in the Emergency Department or an Out-of-Hours Care Service: A Comparative Study

It focuses on the patient care pathway and the factors influencing their choice to seek consultation in the Emergency Department or Out-of-Hours Care Service for issues that fall under general medicine. In France, emergency services are increasingly overcrowded, particularly with cases that should be handled by general practitioners. This strain on the healthcare system, caused by the saturation of emergency departments, has consequences on the quality of care for true emergencies. This study aims to better understand who these users are and why they choose the Emergency Department over other care options.